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THESE TERMS AND CONDITIONS ("TERMS AND CONDITIONS") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF ANIKA TECH-SUPPORT'S COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH ANIKA TECH-SUPPORT. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS PERTAINING TO YOUR AND OUR RIGHTS AND OBLIGATIONS FOR THE ANIKA TECH-SUPPORT SERVICE.
"AGREEMENT"
THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, THE ACCEPTABLE USE POLICY ("AUP") AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND ANIKA TECH-SUPPORT (THE "AGREEMENT"). You must agree to the Terms and Conditions in order to be eligible to use the ANIKA TECH-SUPPORT Portal (defined below), or obtain Services (defined below). If you choose not to submit a Plan Order, then the entire "Agreement" between you and ANIKA TECH-SUPPORT consists of these Terms and Conditions, and the AUP and the Privacy Policy.
DEFINITIONS
Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and AUP and are incorporated by reference to these Terms and Conditions.
"YOU"
"You" means you individually, any person, including any employer that you are acting on behalf of.
"ANIKA TECH-SUPPORT"
"ANIKA TECH-SUPPORT" is the service mark of Customer Focus Services. All references to ANIKA TECH-SUPPORT refer to Customer Focus Services.
"SERVICES" AND "ANIKA TECH-SUPPORT PORTAL"
All references to "Services" refer to any ANIKA TECH-SUPPORT service plan that you enter into with ANIKA TECH-SUPPORT through use of the ANIKA TECH-SUPPORT web portal located at http://anikatechsupport.com (the "ANIKA TECH-SUPPORT Portal"). These Terms and Conditions govern all plans available through the ANIKA TECH-SUPPORT Portal, and any use of the ANIKA TECH-SUPPORT Portal. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services ("Plan Order").
"MATERIALS"
"Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the ANIKA TECH-SUPPORT Portal said materials are the proprietary and copyrighted work of ANIKA TECH-SUPPORT and/or its suppliers. The definition of "Materials" does not include the design or layout of the ANIKA TECH-SUPPORT.com Web site or any other ANIKA TECH-SUPPORT owned, operated, licensed or controlled site.
"SOFTWARE"
"Software" means a computer program of any kind, whether owned by ANIKA TECH-SUPPORT or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws.
SUBMISSION OF PLAN ORDERS; SERVICE PLANS
You may order Services by submitting Plan Orders through the ANIKA TECH-SUPPORT Portal. Once ANIKA TECH-SUPPORT accepts the Plan Order submitted by you, then you will receive an email from ANIKA TECH-SUPPORT at the email address that you provide or have provided to ANIKA TECH-SUPPORT as part of the Registration Process for the Services. ANIKA TECH-SUPPORT is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by ANIKA TECH-SUPPORT of a Plan Order, you will have a Service Plan.
UNDERTAKING
Subject to the Terms and Conditions, and the specifics of each Service Plan, ANIKA TECH-SUPPORT will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, ANIKA TECH-SUPPORT will attempt problem diagnosis and a solution over the telephone, through chat or email. All undertakings under Service Plans are subject to ANIKA TECH-SUPPORT's Limited Warranty, which is set forth below. For more information, 1-213-261-7490.
PAYMENT
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. ANIKA TECH-SUPPORT has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been so made.
CANCELLATION POLICY
If you choose to cancel your support service, you will need to contact our Billing Department for a refund.
Please be advised that service and cancellation fees do apply. If we cannot resolve your initial issue, then you will receive the appropriate reimbursement from our Billing Department.
Membership Expiration Date and Automatic Renewals (recurring billing)
Your Assurance Plan is valid for the full duration of the length of the membership plan you have selected, (usually this is ongoing until you cancel your membership). You will be automatically re billed under the terms of your subscription. If you wish to cancel your recurring billing, please provide us with 15 days advanced notice to cancel. Your account will remain active until the current term has expired (unless you include a membership refund request, in which case your ability to log-in will be immediately terminated)
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